Change that can be measured
Every engagement is documented the same way: the challenge, the framework applied, the experience designed, and what moved.
Enterprise — Financial Services
A digital workplace rollout that people actually opened
Framework used
Experience-Led Transformation™
Challenge
A 14,000-person organization had deployed a new digital workplace platform on schedule. Nine months later, most teams were still running the old process in parallel.
Approach
Diagnosed the lived experience across five role archetypes, then redesigned the rollout as a sequence of felt moments rather than a training calendar.
Experience design
Rebuilt the first-week experience around one visible win per role, with team-level proof points replacing corporate broadcast comms.
3.4×
faster adoption over ten months
68%
reduction in parallel legacy process use
+22
point lift in tooling satisfaction
Public Sector — Economic Development
One narrative across nineteen agency stakeholders
Framework used
Story to Strategy™
Challenge
A multi-agency modernization mandate had nineteen stakeholder groups, each describing the initiative differently in public and in budget rooms.
Approach
Four executive sessions to surface competing internal narratives, construct a single throughline, and stress-test it against live funding decisions.
Experience design
Equipped every principal with the same storyline and decision filters, then cascaded through directorate-level briefings.
19
stakeholder groups aligned on one throughline
2 quarters
cut from the approval cycle
100%
of principals able to tell the story unprompted
Technology — Enterprise SaaS
Closing the gap between AI deployment and daily use
Framework used
Human-Centered Adoption Accelerator™
Challenge
An AI assistant had been rolled out company-wide with strong pilot numbers and a rapidly flattening usage curve.
Approach
Identified the target behavior rather than the target tool, reduced cost-to-act in the first session, and designed visible social proof inside teams.
Experience design
Reframed onboarding around one high-value task per function, with a champion network embedded in real workflows.
+41
points of weekly active usage
11 days
median time to first genuine value
4×
growth in the champion network
Start your transformation.
Start Your TransformationDirect inquiries: naledi@transformation.advisory